FAQ

To book a service, go to our booking page, select the service you’re interested in, choose your date and time, and follow the instructions to complete your reservation. You can also contact us directly if you need assistance.

We accept payments via credit card and debit card. Cash payments are also available in the office.

If you need to cancel your tour, please contact us info@snowridelapland.com. You can cancel or change your reservation up to 8 days before the service without charge. If you cancel 7 days or less before the event you will be charged a cancellation fee of 50%. If you cancel 2 days or less before the event you will be charged a cancellation fee of 100%.

The price of the service includes temporary rental of clothing to carry out the activity (until the activity is completed), transportation to the site where the tour will start, the guided tour which will be the main part of the activity and the return to the central office of Snowride Lapland Oy.

Our services are provided at various locations in Rovaniemi and its surroundings. The specific location will depend on the service you book. Full details will be provided in your booking confirmation.

Some tours may have specific requirements, such as minimum age, physical fitness level, or health restrictions. Please check the description of each service for any requirements or contact us with specific questions.

You can contact our customer service team via email at info@snowridelapland.com, by phone at +358 40 630 90 16, or using our live chat available on the website during business hours.

We recommend wearing appropriate clothing and footwear for the weather and activities. It’s also useful to bring a camera, sunglasses, and any personal items you might need. Check the service description for specific recommendations.

Yes, we offer services in several languages (English, Spanish, Italian and Catalan). Please select your preferred language when making a reservation or contact us for more details about available language options.

Yes, we offer private tour options. For more information on availability and pricing for private tours, please contact us directly.

In case of adverse weather conditions, we will contact you to inform you about any changes or cancellations. Services will be rescheduled or refunded as necessary.

Para agregar una nueva pregunta frecuente, sigue estos pasos: 1. Administra las preguntas frecuentes desde el panel de control o el Editor. 2. Agrega una nueva pregunta y respuesta. 3. Asigna la nueva pregunta a una categoría. 4. Guarda y publica los cambios. En cualquier momento puedes volver y editar tus preguntas frecuentes.

Sí. Para agregar contenido audiovisual, sigue estos pasos: 1. Administra las preguntas frecuentes desde el panel de control o el Editor. 2. Crea una nueva pregunta frecuente o edita una existente. 3. Haz clic en el icono de video, imagen o GIF en el cuadro del texto de la respuesta. 4. Agrega contenido audiovisual de tu biblioteca y guarda los cambios.

Puedes editar el título desde la pestaña de Ajustes de preguntas frecuentes en el Editor. También puedes eliminar o personalizar el título en tu app móvil, desde la pestaña Sitio y app en la app Wix Owner.